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Author Topic: unable to get email from one person  (Read 18 times)

nutnkss15

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unable to get email from one person
« on: August 18, 2019, 11:37:25 pm »
Until about 2 weeks ago I had no problems receiving email from one friend.   Now I do not receive them.  He is not on a blocked senders list.  I use Outlook for my email program.   Although my ISP is through a company called Spectrum,  my emails are still with Earthlink because I had service with them for years and it's too big a pain to change it.   I have him added as a contact in both Earthlink and Outlook.    He is getting no bounce back messages.  I can't see his messages iin Earthlink's web mail either.  They also don't show up on my phone.  I have checked junk mail, suspect spam and known spam folders.   Any ideas what may be going on and how to fix it?
ufa
I'm not having this problem with anyone else.

Thanks.

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